One clear monthly fee per seat – proactive support, endpoint security, backup and email defence bundled together. Fully protected from day one, with unlimited business-hours support included.
The same predictable figure every month. Easy to budget, easy to forecast.
No limit on the help your staff can request, 9am–5pm Monday to Friday (excluding public holidays). No per-call billing. After-hours cover can be arranged separately.
Add a device and it's added next month; remove one and the fee drops. You only pay for what you run.
Larger work is quoted up front at a fixed price. If it overruns, that's our cost to absorb.
We don’t sell security as an optional extra, because leaving gaps isn’t optional. Every seat we manage is fully protected from day one – support, endpoint security, backup and email defence, in a single monthly fee.
Everything one staff member needs to work safely – proactive IT support, AI endpoint security, Microsoft 365 backup and StarGate email defence. No gaps to exploit, no add-ons to forget.
excl. GST · one user, one device, one mailbox · billed monthly, in advance
Talk to a DirectorExtra devices and extra mailboxes are priced per unit – see the breakdown. Servers and infrastructure are quoted separately.
Each layer does a job the others can’t. Remove one and you leave a door open – which is why all four are part of every managed seat.
Per device / month
SentinelOne EDR · per device / month
Per user / month
Per mailbox / month
How it scales. A single staff member with one device and one mailbox is $145 + GST a month. If someone uses more than one device – say a desktop and a laptop – each device needs its own SentinelOne protection, so endpoint security is charged per device. Likewise, where a person has more than one mailbox, each mailbox needs its own StarGate subscription.
A note on free email addresses. StarGate protects mailboxes on a business domain you own. Free consumer accounts – such as an @gmail.com address – can’t be protected by StarGate. If your business still runs on a free email account, we’ll help you move to a proper company domain that can be fully secured – a change we’d recommend regardless, for credibility as much as safety.
Servers and enterprise infrastructure: support for servers, firewalls and other enterprise infrastructure is priced on application, based on your environment. Talk to us for a tailored quote.
Tanglin takes on all IT manager responsibilities – strategy, procurement, operations and support – for a fraction of the cost of a full-time hire.
Your staff can contact us by phone, text or email as often as they need from 9am to 5pm, Monday to Friday (public holidays excluded), with a two-hour response-time objective. Cover outside these hours can be negotiated separately.
Our systems monitor every device around the clock while it’s online, and we resolve most issues behind the scenes – often before your staff notice anything is wrong.
Servers and PCs are kept current with security patches and updates every month, automatically and without disruption.
We keep your security posture, policies and configurations under ongoing review, structured around the COBIT governance framework.
Each year we produce a review of your IT infrastructure with replacement timelines and budget projections, so technology is never a surprise cost.
You don't insure your car only on the day you crash. You pay a steady premium so you're covered before anything happens – and good IT works the same way.
When your provider only gets paid to fix things, stability isn't in their interest. A flat fee puts us on the same side as you: the fewer problems you have, the better the arrangement works for both of us.
Yes. For the regular monthly fee, your staff can contact us for any IT support they need during business hours, with no limit on the number of requests. Business hours are 9:00am to 5:00pm, Monday to Friday, excluding public holidays. Coverage outside these hours can be negotiated separately. The vast majority of support is delivered remotely. If we need to attend on-site, a travel charge may apply.
The fee is recalculated at the end of each month. Add a device and it's included from the following month; if a device is decommissioned and not replaced, the fee reduces accordingly. You're never locked into paying for equipment you no longer use.
Traditional signature-based antivirus can only catch threats it has already seen, and with hundreds of thousands of new malware variants appearing daily, that's no longer enough. SentinelOne uses AI to monitor behaviour in real time, works even when offline, can isolate an infected device instantly, and can roll back ransomware damage. For us to take responsibility for your environment, every device must be protected – one unprotected machine puts the whole network at risk.
Microsoft's own terms recommend you back up your own data – they don't do it for you. Email, OneDrive and SharePoint can all be lost through human error, a departing staff member, sync errors or ransomware. Tanglin keeps regular backups of your Microsoft 365 data, so anything can be restored to any point in time.
Day-to-day support is covered by the monthly fee. Larger projects – a server replacement, a SharePoint deployment, a migration – are quoted separately as a fixed price before any work begins. If a fixed-price project runs over, Tanglin absorbs the difference, not you. Any change to agreed scope is costed and approved with you in advance.
The monthly fee covers your desktops and laptops. Phone systems, scanners and printers are supported only for their network connection. Hardware itself, third-party software licences, and after-hours call-outs are charged separately and always discussed with you first.
All prices exclude GST and are indicative of our standard managed-service model. Your exact monthly figure depends on your device count and the options you choose – we'll confirm everything in a written proposal before you commit to anything.
Tell us how many devices and people you have, and we'll send back a clear, fixed monthly figure – no obligation.
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